Orders placed Monday to Friday between 9am and 3:00 pm EST, will ship the same day. Orders placed after 3:00 pm Monday to Friday, will ship the following business day. Orders placed on weekends and / or public holidays will ship the following business day. Prolong Lash™ uses Australia Post and couriers for all domestic and international shipments. You will receive an email confirmation once your order has been shipped.

Should you require an insured shipping method, please notify us in the “comments” section at the time of submitting your order and a member of our administration team will contact you via return email.

Prolong Lash™ does not require a signature to prove delivery of orders. Once the order has been accepted by Australia Post and confirmation has been emailed to you to confirm dispatch of your purchase, Prolong Lash™ is no longer liable for lost, stolen or misplaced packages.

It is the responsibility of the purchaser to register complete and accurate shipping details when you register on our website.

Should you have any questions and or special requests, please Contact Us on


Prolong Lash™ does not accept international orders through the internet. Should you wish to purchase products for shipment internationally, please email your product requirements to, and a member of our administration team will contact you via return email to confirm your order, shipping requirements and payment method.


While we strive to maintain a fully stocked warehouse, occasionally, supply and demand creates an 'out of stock' situation. Should this occur, you will be contacted regarding the delay, and we will offer you either a credit or exchange on that product, or arrange to ship the product once stock is available.